2023 Survey Results
In September 2023, the SUUSI Board and Core Staff reviewed the results of the 2023 Survey.
97% of those responding said that they were either Satisfied or Very Satisfied with their SUUSI experience. Ninety-three percent said they felt Welcomed and Comfortable at SUUSI. And, 93% said they would either Definitely or Probably Return to SUUSI in 2024. While there will always be ways that SUUSI needs to evolve and improve, these are very strong indicators that SUUSI 2023 was a success.
Purpose of the survey and survey report
The survey provides a structured way of capturing attendee’s experiences, and allowing them to raise issues with and provide constructive feedback to the Board and Core Staff to improve future SUUSIs. The survey also helps attendees process their SUUSI experience and identify ways they can improve the experience on their own.
In past years, the survey has also deliberately attempted to frame aspects of the experience, so attendees can manage their expectations appropriately and not treat the survey like a Yelp review or another opportunity to simply vent. To streamline the survey, we removed some of the steering questions last year.
The survey report highlights themes and trends, provides context for individual observations, and filters the approximately 4000 open-ended responses into a manageable summary. While not faithfully reproducing every wart and blemish (or rainbow and unicorn) of the survey responses, it tries to provide a high-level view while reporting sufficient detail to be useful input to the SUUSI Board’s and Core Staff’s decisions.
Last year, about 28% of of SUUSI attendees filled out at least the brief survey. Our goal is to always find ways to increase survey response rates and the amount of useful feedback provided by the survey.
We managed to deliver an announcement with links in the departure NUUS, and printed posters with QR codes to get to Teen and YA/Median housing (historically under-represented in survey responses) and on the cafeteria announcement boards. This year, our response rate was closer to 50%.
Helping the rest to process their SUUSI – and finding out how their SUUSI went and how to improve future SUUSIs - will require additional tools and possibly efforts prior to SUUSI 2024.